7:  Supporting innovation and learning by firms
  • To compete internationally, enterprises require a nurturing business environment to foster vibrant industrial development.

  • An array of institutions and organizations can help enterprises to meet the information, skills, finance and other needs that are difficult to satisfy in open markets. Industry associations, export agencies, productivity centers, technology information centers, metrology, standards, testing and quality control centers, R&D laboratories, and cluster development institutions, together create a business environment rich with knowledge and information on new technology, essential for supporting the innovation and learning by firms.

  • Many of the institutions and organizations that provide industrial services depend on government subsidies. Market failures, public goods character of the services they provide, constraints on public policy, and multilateral trade agreements’ constraints on what policy instruments to use, are some of the arguments in favor of subsidized provision of these services.

  • Many of these services are supplied through the market in advanced countries, but even these countries find it necessary to augment what is supplied through the market with subsidized services.

  • For pursuing subsidized provision of industrial services three principles are important. Support institutions should be established and managed, and subsidized services should be provided in strict accord with the framework of the national strategy for industrial development. Subsidized provision of industrial services is more justified the more widely shared the specific services turn out to be. Services should not be supplied solely by government but also in public-private partnerships or by private firms and associations—with subsidies, if justified.

  • Many developing countries have set up industry support institutions copied from developed countries. But the record shows bad functioning, poor quality, inadequate equipment, poorly motivated and remunerated staff, not being demand driven and with unrealistic objectives, and bad management.

  • In the sequencing of the development of institutions and organizations for innovation and learning, the highest priority at the outset should be given to institutions and organizations providing general service to enterprises and then gradually to determine which industrial sectors should be given priority. Certainly, high priority should go to the reform of institutions and organizations that serve, or could be reformed to serve, industries in which the country should readily be able to realize a competitive advantage.

  • As a general rule, organizations—whether newly formed or being reformed—should not seek staffing at a level of technical expertise too far in advance of that in the firms to be served. The point is to ensure the capability for effectively serving firms in small, manageable ways before investing large sums to secure technical expertise without knowing that it can be effectively deployed in ways that will increase firm productivity.
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