This page describes the type of issues that should be addressed to UNIDO. To proceed with reporting an issue, please read How to Report Wrongdoing or Environmental and Social Concerns.
UNIDO does not, under any circumstances, tolerate the diversion of resources dedicated to promoting sustainable industrial development in developing countries and countries with economies in transition, and applies the zero-tolerance principle (c.f. UNIDO’s Code of Ethical Conduct).
Any person who has any knowledge of alleged wrongdoing by any individuals working for, or doing business with, UNIDO is urged to report such information to the Office of Internal Oversight Services (IOS). It may concern fraud, coercion, collusion, corruption, or other wrongdoing. The following list of examples of wrongdoing is indicative but not exhaustive:
• Unlawful acts (e.g. theft, fraud, embezzlement, solicitation/acceptance of bribes or kickbacks, extortion, possession or sale of illegal substances, smuggling).
• Misrepresentation, forgery, or false certification in connection with official claims or benefits (e.g. travel claims, dependency allowance, subsidies).
• Mishandling of contract obligations and relations with a third party who may benefit from a decision in which a staff member takes part; favoritism in the award of a contract to a third party.
• Harassment of any nature or abuse of authority.
• Violations of the Code of Ethical Conduct.
Please note that some individuals may misuse UNIDO’s name or falsely claim to be affiliated with UNIDO, setting up various scams. Please refer to the scam alert page.
Matters related to staff performance or staff grievances should be reported directly to the Human Resources Management Branch, and not through this hotline.
Environmental and social concerns
In addition, the Organization believes that environmental and social sustainability is a fundamental aspect of achieving outcomes consistent with its mandate, and recognizes that projects that foster environmental and social sustainability rank among the highest priorities of its activities (c.f. UNIDO environmental and social safeguards policies and procedures).
Any person potentially affected by the environmental or social impact of a UNIDO project is encouraged to raise its concerns. Possible environmental and social grievances may relate to, for example:
• Project developed without consulting the affected communities.
• Adverse gender impact.
• Poor health and safety conditions for workers or surrounding community.
• Unwarranted increase in greenhouse gas emissions.
UNIDO encourages first bringing complaints to existing local or country-level grievance and dispute resolution systems. This not only enhances local and country-ownership and governance, but also reflects the fact that local and country-level authorities often have better information and understanding relating to the causes of disputes that can arise from project implementation. When resolution of the matter is not possible at the local or country level, UNIDO encourages using its Grievance Mechanism.