One major objective of PCOR has been to support systematic Results-Based Management of UNIDO activities and allow for more consistent reporting on results to all stakeholders. During the Business Process Reengineering exercise in 2010, the new process for Core Business/TC activities was redesigned in a manner that enables effective Results-Based Management. Accordingly, the PPM module, which was rolled out to all project managers in January 2012, was designed to support Results-Based Management of UNIDO projects and portfolios. The PPM module systematically ensures the definition of outcomes and outputs for each project including indicators on how these are being achieved. This allows for monitoring of progress and achievement of results, the effective management of project risks as well as strategic and holistic reporting on results to stakeholders. Therefore, UNIDO will be in a position to report on qualitative information in addition to quantitative data. The integration of the SAP system and the single source of data allows for consistent reporting and significantly fosters transparency. It is already possible for UNIDO stakeholders to access such comprehensive information directly in the online system.
To ensure a strategic approach to the topic of Knowledge Management, an analysis of UNIDO's KM situation had been carried out prior to the system implementation, involving staff from all parts of the Organization. The analysis took into account previous work that had been carried out, for instance an intellectual capital report for UNIDO. Based on that, a Knowledge Management strategy, including a number of recommendations, was developed.
The new Knowledge Management and Collaboration (KMC) solution implemented in the ERP system is a user-friendly and comprehensive tool. The solution is fully integrated with the ERP system and shall enable, among others, powerful search capabilities and documents sharing, and further integration of processes.
The KMC solution represents the new knowledge/document management system for the entire Organization. The global accessibility of the system and its contents contributes to organization-wide knowledge sharing and better collaboration among various organizational units as well as between Headquarters and the field. It also allows for a more effective involvement of field staff in TC activities at all stages of the project cycle - from project identification, design, implementation to assessment and monitoring and shall enable UNIDO to become a truly knowledge-based Organization.
Following the identification of top risks and opportunities by management in late 2009 and the identification of risks for each stage of the project cycle during the Business Process Reengineering exercise in 2010, Risk Management has been systematically embedded in the ERP implementation.
In 2011, workshops were held at the strategic and operational/project management level to re-define the top risks for UNIDO at various levels. Furthermore, Risk Management functionalities have been included in the different modules of the ERP system. As such, the Portfolio and Project Management module for Technical Cooperation activities, which was rolled out in January 2012, allows for the systematic capturing, assessment and management of risks during all stages of the project management cycle.
During 2013, further risk management tools have been extended to Finance, Human Capital Management and Procurement to further improve monitoring and reporting. Therefore, the ERP solution now provides a number of tailored monitoring and reporting tools, including specific dashboards for managers at various levels, which can enable managers to better monitor risks and take mitigating actions on all key processes and operations.