Systems Monitoring Consultant (Zabbix)

Post Level: ISA-Junior Specialist

Vacancy Announcement



Female candidates from all Member States are particularly encouraged to apply.



31 March 2021

Individual Service Agreement

NonStaff-When Act. Employed

21 April 2021

Organizational Context

The United Nations Industrial Development Organization (UNIDO) is the specialized agency of the United Nations that promotes industrial development for poverty reduction, inclusive globalization and environmental sustainability. The mission of UNIDO, as described in the Lima Declaration adopted at the fifteenth session of the UNIDO General Conference in 2013, is to promote and accelerate inclusive and sustainable industrial development (ISID) in Member States. The relevance of ISID as an integrated approach to all three pillars of sustainable development is recognized by the 2030 Agenda for Sustainable Development and the related Sustainable Development Goals (SDGs), which will frame United Nations and country efforts towards sustainable development. UNIDO’s mandate is fully recognized in SDG-9, which calls to “Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation”. The relevance of ISID, however, applies in greater or lesser extent to all SDGs. Accordingly, the Organization’s programmatic focus is structured in four strategic priorities: Creating shared prosperity; Advancing economic competitiveness; Safeguarding the environment; and Strengthening knowledge and institutions.

Each of these programmatic fields of activity contains a number of individual programmes, which are implemented in a holistic manner to achieve effective outcomes and impacts through UNIDO’s four enabling functions: (i) technical cooperation; (ii) analytical and research functions and policy advisory services; (iii) normative functions and standards and quality-related activities; and (iv) convening and partnerships for knowledge transfer, networking and industrial cooperation. Such core functions are carried out in Departments/Offices in its Headquarters, Regional Offices and Hubs and Country Offices.

The Department of Operational Support Services (CMO/OSS) oversees four subsidiary entities, including, the Information Technology Services Division (CMO/OSS/ITS).

The Information Technology Services Division provides secure, reliable, effective and efficient information technology (IT) services to UNIDO, supporting the achievement of strategic objectives and ISID mandate. IT services include the underlying data center and network infrastructure, managed endpoint solutions (including but not limited to desktop computers and laptops) as well as systems for technical cooperation, administration, knowledge management, reporting and analytics, and external relations with Member States, partners and civil society.

This position is located in the Infrastructure and Operations Team within the ITS, which is responsible for, inter alia, the full life cycle management (commission, support, upgrade, decommission/replace) of the corporate IT infrastructure.


Under the supervision of the Infrastructure and Operations Team Lead and the overall guidance of the Chief of CMO/OSS/ITS, the incumbent will re-implement UNIDO’s systems monitoring service that is currently running on two servers with older versions of Zabbix. This is to be re-built using the latest version, relying as far as possible on the newest Zabbix templates. (Data migration is not foreseen).

DUTY STATION: UNIDO Headquarters (Vienna, Austria)
DURATION: 42 working days over the period of three (3) months (with possibility of extension)

Main Functions

The Consultant will perform:

1. “Greenfield” installation & basic configuration of Zabbix system monitoring platform on virtual Linux server.
Output to be achieved: Working Zabbix server.

2. Build up of monitoring configuration of UNIDO’s servers and network equipment based on existing older-version Zabbix.
Output to be achieved: Complete monitoring platform covering all UNIDO servers and network equipment.

3. Install and configure visualization software (Grafana).
Output to be achieved: Grafana working wih Zabbix data inputs.

4. Configure selected visualization dashboards.
Output to be achieved: Working graphical visualizations

5. Develop new Zabbix templates as required.
Output to be achieved: Zabbix templates.

Core Competencies

Core values:
WE LIVE AND ACT WITH INTEGRITY: work honestly, openly and impartially.
WE SHOW PROFESSIONALISM: work hard and competently in a committed and responsible manner.
WE RESPECT DIVERSITY: work together effectively, respectfully and inclusively, regardless of our differences in culture and perspective.

Key competencies:
WE FOCUS ON PEOPLE: cooperate to fully reach our potential –and this is true for our colleagues as well as our clients. Emotional intelligence and receptiveness are vital parts of our UNIDO identity.
WE FOCUS ON RESULTS AND RESPONSIBILITIES: focus on planning, organizing and managing our work effectively and efficiently. We are responsible and accountable for achieving our results and meeting our performance standards. This accountability does not end with our colleagues and supervisors, but we also owe it to those we serve and who have trusted us to contribute to a better, safer and healthier world.
WE COMMUNICATE AND EARN TRUST: communicate effectively with one another and build an environment of trust where we can all excel in our work.
WE THINK OUTSIDE THE BOX AND INNOVATE: To stay relevant, we continuously improve, support innovation, share our knowledge and skills, and learn from one another.

Minimum Requirements


Advanced university degree (Master’s or equivalent) in Information Technology or closely related area. A first-level university degree (Bachelor’s) in combination with additional years of qualifying experience may be accepted in lieu of the advanced university degree.


Fluency in written and spoken English is required. Fluency or working knowledge of another official UN language is desirable.

Field of Expertise

• Minimum of one (1) year of experience with setting-up and configuring latest version of Zabbix and Grafana is required.
• Experience with development of Zabbix Templates is required.

This appointment is limited to the specified project(s) only and does not carry any expectation of renewal.

Employees of UNIDO are expected at all times to uphold the highest standards of integrity, professionalism and respect for diversity, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for jobs at UNIDO.

All applications must be submitted online through the Online Recruitment System Correspondence will be undertaken only with candidates who are being considered at an advanced phase of the selection process. Selected candidate(s) may be required to disclose to the Director General the nature and scope of financial and other personal interests and assets in respect of themselves, their spouses and dependants, under the procedures established by the Director General.

NOTE: The Director General retains the discretion to make an appointment to this post at a lower level.

Systems Monitoring Consultant (Zabbix)

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